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Skycrest Homes
Kitchen and great room in a custom home built by Skycrest Homes

FAQs

The questions we get asked most

Twenty-one of them, answered the way we would answer them on the phone. If yours is not here, that is what the phone is for.

Answers, not brochure copy

Most of these came up on a first phone call, usually in the first ten minutes. We have written them down so you can get through them at your own pace instead of having to remember what to ask while somebody is talking at you.

Where the honest answer is that it depends, we have said so and explained what it depends on. That is less satisfying than a number, and it is the only version that is true before anybody has seen your lot.

Ask a better question

If you are talking to several builders, the useful questions are about what happens when something goes wrong, not about what is included. Who tells you, how fast, and who pays.

Call (847) 380-8212

01

Getting started

The first call, the lot, and whether we are the right fit at all.

What areas do you build in?

We work across the Chicago metropolitan area, including Cook, DuPage, Kane, Will and Kendall counties. Most of our homes and remodels are in the Northwest, North and West suburbs, with Barrington as our base. If you already own a site, we will review it and give you feedback. If you are still looking, we can help you find one in the region.

What happens when I first get in touch?

You talk to the Skycrest team directly, not a call center. The first call is a plain conversation about what you want, where you want it and roughly what you are comfortable spending. If it sounds like a fit, we review the lot or walk the house with you and tell you honestly whether the idea works. There is no charge for that and no obligation to go further.

Can I talk to people you have built for?

Yes. We will give you a list of past clients and you are welcome to call them yourself. Most of our owners are happy to talk about how the job actually ran, not only how the house turned out. You can also read what previous clients have written about working with us on our testimonials page.

Can I see a home you have built?

Yes, and we would rather you did before anything is drawn. Past owners regularly open their homes to people considering a build, and we arrange those visits. We also try to keep a few houses in progress at different stages, so you can see framing, trim and finish work in person instead of in photographs.

What should I look at before I buy a lot?

Look past the trees. Floodplain, soil conditions, grading, where public utilities stop, the real buildable dimensions, existing easements and what your neighbors are allowed to put up next to you. All of it changes what you can build and what the ground will cost you. Send us a lot you are considering and we will review it before you commit.

I already have plans I like. Can you build them?

Usually yes. Plenty of clients come to us with a plan or a folder of ideas they have collected. We sit down, go through the drawings together and point out where they will not do what you are expecting, then adjust them with you until they will. The same applies to a remodel someone else has already drawn.

02

Cost and timeline

What it costs, how long it takes, and what moves both.

How much does it cost to build a custom home?

It depends on the land, the size, the plan and every selection you make along the way, so no honest builder hands you a number on the first call. What we can do is price your actual specification. We quote the house off that detailed spec, show you where the money is going, and adjust the plan with you until the number works.

How long does a custom build take?

Once permits are in hand, the build runs on a schedule written for your specific house. Size, site conditions and how quickly selections get made all move the finish date. We will not quote you one before we know those things. When we do set a date, it goes in the contract with the full task list behind it.

When do I find out what the house will actually cost?

At the specification meeting, which we run deliberately long. We pin down the details most builders leave vague, quote the house against them, then sit with you and adjust plan and pricing together until it fits what you want to spend. That number is agreed before you sign, not discovered halfway through framing.

Is there a best time of year to start building?

We build through the year. Once the foundation is in, construction carries on through a Chicago winter without much trouble. We have excavated in December and January, though whether that is possible depends on the moisture in the subsoil and how deep the frost has gone at your site. Ground that holds water can stop excavation whatever the calendar says.

What usually pushes a project past its schedule?

Three things, mostly. Selections made late, because a cabinet or a window ordered late does not arrive on time. Changes asked for after the work is already framed. And village permit review, which we do not control. We flag all three early and tell you plainly which decisions are holding the schedule up. Some of them will be yours to make.

03

Building with us

What the job is actually like once the work has started.

How do you make sure the house reflects my taste and not yours?

By red-lining the drawing with you, as many times as it takes. We start from your list of wants and needs rather than a house we already like, then keep working the plan between you, us and the architect until it is right. The specification meeting locks in the finishes, so nothing of consequence gets decided for you later.

Who will I be dealing with day to day?

A Skycrest project manager and the same crew from start to finish, with Dan visiting the home often. We do not hand you off to a project manager once the contract is signed, and we do not swap trades mid-job. You get a written schedule showing every task, who owns it and when it is due, so you can see what is happening without having to chase anyone for an answer.

How are changes handled once we have started?

Every change goes through a written change order that states what is changing and what it costs. Both of us sign it before anyone picks up a tool. That is slower than a verbal yes in the driveway, and that is the point. It means no change turns up as a surprise line on an invoice at the end of the job.

Can I visit the house while it is being built?

We want you there. The more you understand about your own house, the better the decisions you make, and walking the site together is the easiest way to settle questions before they become problems. Schedule the visit with us first, though. An active site has trades working and open floor penetrations, so it is not somewhere to drop in unannounced.

How does the final quality review work?

We walk the house with you, write the list, and close it before you move in rather than after you start chasing us. Anything needing a trade back on site gets scheduled, not promised. At handover you should have the house described in the specification you signed, finished to the standard we showed you at the start.

04

Remodeling

Living through it, choosing finishes, and what we find behind the walls.

Still not answered? Call and ask. It is a short conversation and it costs nothing.

Call (847) 380-8212
Do you do remodels, or only new homes?

Both. Roughly half our work is remodeling: kitchens, baths, lower levels, whole-house renovations and additions. The process is the same one we run on a ground-up build, scaled to the job. A single room still gets a written schedule, a fixed specification and the same crew from demolition through to the final clean.

Do you offer the services of an interior designer?

Yes, through the trades who supply and install your finishes. Most of our lighting, flooring, cabinet and stone suppliers keep in-house designers, and their time comes at no extra charge to you. If you would rather bring your own designer or architect to the table, that works too. We have built plenty of houses that way.

How do I know which products and finishes to choose?

We walk you through it, selection by selection. The most expensive option is not automatically the right one. Design and materials drive both quality and price, and two products that will wear the same can sit a long way apart on cost. Our job is to tell you which differences you will still notice in ten years and which you will not.

Can we live in the house during a remodel?

Sometimes, and it is harder than most people expect. A kitchen or whole-floor remodel means no water, no cooking and real dust for stretches of it. We can seal off work areas and sequence the job so you keep a bathroom. If the scope covers most of the house, moving out usually costs you less in the end than living through it.

What do you find once the walls are open?

In an older suburban house, usually something. Knob and tube wiring, a beam carrying more than it should, old water damage behind tile, plumbing that was never permitted. We open walls expecting it, which is why we investigate what is behind them before we price the job rather than calling you with bad news afterward.

Keep reading

Where these answers go into more detail

  • What decides the cost

    The six things that move a custom home budget, how to read an allowance, and how to compare two quotes that look like they are for the same house but are not.

  • How the job runs

    Every step from the first walk of your lot to the final walkthrough, including who is responsible for what and where the decision deadlines fall.

  • What is behind the drywall

    Air sealing, ventilation, the envelope and the independent HERS test, which is the one claim about build quality that somebody other than us has signed.

Ask the one that is not on this list

The Skycrest team takes the calls. Tell us what you are thinking about and you will get a straight answer, including when the answer is that it will not work.